The art of journey mapping (done well) is a balance of governance and well-defined processes. In this episode, we explore how the right governance model, applied alongside an appropriate journey mapping approach, creates accountability, prioritization, and sustainability for CX journey initiatives.
Click the titles below to read more:
- Adopt The Right Governance Model For Your Journey Mapping Efforts
- There’s also a webinar on this topic.
- Journey Mapping Best Practices
- Future-State Journey Mapping