281: Top Research In VoC Management ft. Colleen Fazio

Meet Colleen Fazio, Senior Analyst, who leads Forrester research on voice of the customer (VoC). In this episode, Colleen highlights today’s biggest topics in VoC management, including how the convergence between the contact center and CX is an opportunity to leverage data, engage employees, and improve the customer experience.

Learn more about Colleen and her upcoming research on Forrester.com

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