Joana Quintanilha

Episodes

• Employee Experience (EX)

  214: The EX Transformation Workhorse: Employee Journey Mapping

  • February 13, 2020
  • The CX Cast
• CX Research

  171: Supercharge Your Journey Mapping | Part 2

  • February 1, 2019
  • The CX Cast
• CX Research

  170: Supercharge Your Journey Mapping | Part 1

  • January 25, 2019
  • The CX Cast
• CX Enablement

  128: The Customer-Journey-Centric Firm

  • January 31, 2018
  • The CX Cast
• CX Measurement

  115: What’s “Journey Analytics?”

  • October 6, 2017
  • The CX Cast
• CX Research

  63: Journey Analytics – What, Why & How

  • August 11, 2016
  • The CX Cast
• CX Research

  32: Four Approaches To Mapping The Customer Journey

  • November 25, 2015
  • The CX Cast
• CX Design

  22: Harness Guerrilla Tactics For CX Wins

  • August 20, 2015
  • The CX Cast